TERMS OF SERVICE

OVERVIEW

This website is operated by 9Personas LLC. Throughout the site, the terms ‘we,’ ‘us,’ and ‘our’ refer to 9Personas LLC. 9Personas LLC offers this website, including all information, tools, and services available from this site to you, the user, conditioned upon your acceptance of all terms, conditions, policies, and notices stated here.

By visiting our site and/or purchasing something from us, you engage in our ‘Service’ and agree to be bound by the following terms and conditions (‘Terms of Service,’ ‘Terms’), including those additional terms and conditions and policies referenced herein and/or available by hyperlink. These Terms of Service apply to all users of the site, including without limitation users who are visitors, individual assessment takers, enterprise account managers, enterprise assessment participants, and/or contributors of content.

Please read these Terms of Service carefully before accessing or using our website. By accessing or using any part of the site, you agree to be bound by these Terms of Service. If you do not agree to all the terms and conditions of this agreement, then you may not access the website or use any services. If these Terms of Service are considered an offer, acceptance is expressly limited to these Terms of Service.

If we present these Terms to you through a checkbox, click-through, purchase confirmation, account-creation flow, or similar electronic acceptance mechanism, your action constitutes your electronic signature and legally binding acceptance of these Terms.

Any new features or tools which are added to our website shall also be subject to the Terms of Service. You can review the most current version of the Terms of Service at any time on this page. We reserve the right to update, change, or replace any part of these Terms of Service by posting updates and/or changes to our website. It is your responsibility to check this page periodically for changes. Your continued use of or access to the website following the posting of any changes constitutes acceptance of those changes.

Our website is hosted on Amazon Web Services (AWS). They provide us with the infrastructure that allows us to deliver our products and services to you.

SECTION 1 - DESCRIPTION OF SERVICE

NinePersonas provides an online Enneagram-based personality assessment platform. Our services include:

- A free personality assessment that produces a summary of your personality type.
- A premium detailed personality report available for individual purchase.
- Enterprise assessment services that allow organizations to administer personality assessments to their employees or team members.
- AI-enhanced report content that provides personalized insights based on your assessment results.
- PDF report generation for premium and enterprise users.

The Service is a digital-only platform. All products and deliverables are provided electronically.

SECTION 2 - SERVICE TERMS AND ELIGIBILITY

By agreeing to these Terms of Service, you represent that you are at least the age of majority in your state or province of residence, or that you are the age of majority in your state or province of residence and you have given us your consent to allow any of your minor dependents to use this site. Our Service is not intended for children under the age of 13 (or under 16 in the EEA/UK).

You may not use our products for any illegal or unauthorized purpose, nor may you, in the use of the Service, violate any laws in your jurisdiction (including but not limited to copyright laws).

You must not transmit any worms or viruses or any code of a destructive nature.

A breach or violation of any of the Terms will result in an immediate termination of your Services.

SECTION 3 - ACCOUNT REGISTRATION AND SECURITY

To access certain features of our Service, you must create an account. When creating an account, you agree to:

- Provide accurate, current, and complete information during the registration process.
- Maintain and promptly update your account information to keep it accurate, current, and complete.
- Maintain the security and confidentiality of your password and not share your login credentials with any third party.
- Accept responsibility for all activities that occur under your account.
- Notify us immediately of any unauthorized access to or use of your account by contacting us through our website’s Contact form.

We reserve the right to suspend or terminate your account if we reasonably suspect unauthorized use, fraudulent activity, or violation of these Terms. You are solely responsible for any consequences arising from your failure to maintain the security of your account credentials.

We may use a ‘remember me’ cookie to maintain your login session. You are responsible for ensuring that others do not access your account through shared or public devices.

SECTION 4 - PERSONALITY ASSESSMENT DISCLAIMER

IMPORTANT: Please read this section carefully.

The NinePersonas personality assessment is based on the Enneagram personality framework. The Enneagram is one of many personality typing systems and, like all such frameworks, has inherent limitations.

Our assessment and reports are provided strictly for informational, educational, and self-development purposes only. They are NOT intended to be and should NOT be construed as:

- Medical, psychological, psychiatric, or clinical advice.
- A diagnostic tool for any mental health condition.
- A substitute for professional counseling, therapy, or mental health services.
- A definitive or scientifically validated measure of your personality.

You should not make significant life decisions, employment decisions, or health-related decisions based solely on your assessment results. If you have concerns about your mental health or well-being, please consult a qualified healthcare professional.

We make no guarantees regarding the accuracy, completeness, or applicability of your personality type result or the content in any assessment report. Individual results may vary, and personality is complex and multifaceted. Your assessment results represent one perspective based on the Enneagram framework and should be considered alongside other self-knowledge and professional guidance.

For enterprise users: assessment results should not be used as the sole basis for hiring, firing, promotion, or any other employment decisions. Using personality assessments as the primary factor in employment decisions may violate applicable employment laws.

SECTION 5 - AI-GENERATED CONTENT DISCLAIMER

Portions of our premium personality reports are generated or enhanced using artificial intelligence, specifically OpenAI’s language model technology. You acknowledge and agree to the following:

- AI-enhanced content is generated based on your personality type and associated assessment data, and is intended to provide additional personalized insights.
- AI-generated content may contain inaccuracies, generalizations, or statements that do not fully reflect your individual circumstances. You should not rely on AI-generated content as definitive or authoritative.
- To generate AI-enhanced content, assessment result data (personality type and associated affirmations) is transmitted to OpenAI’s servers via their API. No directly identifying information (such as your name or email address) is included in these API requests.
- We do not control the underlying AI models and cannot guarantee the accuracy, appropriateness, or completeness of AI-generated outputs.
- AI-generated content is provided ‘as is’ without any warranty of any kind. We disclaim all liability for any decisions made or actions taken based on AI-generated content.
- The availability and quality of AI features may change over time as underlying AI technology evolves.

SECTION 6 - PURCHASES, PRICING, AND PAYMENT

Prices for our products and services are displayed on the website and are subject to change without notice. All prices are listed in United States Dollars (USD) unless otherwise stated.

We use Stripe, Inc. as our sole payment processor. When you make a purchase, your credit card information is collected directly by Stripe through their secure payment element embedded on our website. We never receive or store your full credit card number on our servers.

By making a purchase, you represent and warrant that:

- You are authorized to use the payment method provided.
- The payment information you provide is accurate and complete.
- You authorize us to charge the applicable fees to your payment method.

We reserve the right to refuse or cancel any order at our sole discretion, including but not limited to situations where we suspect fraud, unauthorized transactions, or violations of these Terms.

All purchases of digital reports are final upon delivery, subject to our Refund Policy in Section 7.

SECTION 7 - REFUND POLICY

We offer an unconditional 60-day money-back guarantee on individual report purchases. If you are not satisfied with your premium report for any reason, you may request a full refund within 60 days of your purchase date.

To request a refund:

- Contact us via our website’s Contact form or by emailing contact@ninepersonas.com.
- Include the email address associated with your account and your approximate purchase date.

Refund processing:

- Approved refunds will be credited to your original payment method.
- Please allow 5 to 10 business days for the refund to appear on your statement, depending on your payment provider.

This refund policy applies to individual premium report purchases only. Enterprise billing and account-level charges are subject to the terms of the applicable enterprise agreement (see Section 8).

SECTION 8 - ENTERPRISE AND RECURRING BILLING TERMS

Enterprise accounts are billed on a per-assessment basis at the rate agreed upon during account setup. The following terms apply to enterprise accounts:

A. Authorization for Recurring Charges

By setting up an enterprise account and providing your payment information, you authorize us to charge the payment method on file for all assessments administered through your account. Charges are accumulated and billed on a recurring basis as specified in your account terms (for example, every 14 days).

B. Billing and Payment

You agree to pay all charges incurred through your enterprise account at the rates in effect at the time the assessments are administered. We will provide an invoice to the email address associated with the enterprise account for each billing cycle.

C. Payment Method Management

You are responsible for keeping your payment method on file current and valid. If a recurring charge fails due to an expired or declined payment method, we may retry the charge and/or notify you to update your payment information. Continued failure to pay may result in suspension or termination of your enterprise account.

D. Price Changes

We reserve the right to change enterprise pricing with at least 30 days’ prior written notice to the enterprise account manager. Continued use of the enterprise service after the effective date of a price change constitutes acceptance of the new pricing.

E. Cancellation

Enterprise account managers may request cancellation of their account by contacting us via our website’s Contact form. Cancellation will take effect at the end of the current billing cycle. You are responsible for all charges incurred up to the date of cancellation.

SECTION 9 - PROMOTIONAL CODES AND COUPONS

We may offer promotional codes, discount coupons, or franchise codes from time to time. The following terms apply:

- Promotional codes are subject to the specific terms and conditions stated at the time of issuance.
- Unless otherwise stated, promotional codes may be used once per customer and cannot be combined with other offers.
- Promotional codes have no cash value and may not be sold, transferred, or exchanged.
- We reserve the right to revoke, modify, or expire any promotional code at any time without notice.
- Promotional codes obtained through unauthorized channels (including but not limited to coupon aggregation websites) may be voided without notice.
- Abuse of promotional codes may result in cancellation of orders, charges for the full price, or termination of your account.

SECTION 10 - USER CONTENT AND SUBMISSIONS

If, at our request, you send certain specific submissions or without a request from us you send creative ideas, suggestions, proposals, feedback, or other materials, whether online, by email, or otherwise (collectively, ‘Submissions’), you agree that we may, at any time, without restriction, edit, copy, publish, distribute, translate, and otherwise use in any medium any Submissions that you forward to us. We are and shall be under no obligation (1) to maintain any Submissions in confidence; (2) to pay compensation for any Submissions; or (3) to respond to any Submissions.

We may, but have no obligation to, monitor, edit, or remove content that we determine in our sole discretion is unlawful, offensive, threatening, libelous, defamatory, pornographic, obscene, or otherwise objectionable or violates any party’s intellectual property or these Terms of Service.

You agree that your Submissions will not violate any right of any third party, including copyright, trademark, privacy, personality, or other personal or proprietary right. You further agree that your Submissions will not contain libelous or otherwise unlawful, abusive, or obscene material, or contain any computer virus or other malware that could in any way affect the operation of the Service. You may not use a false email address, pretend to be someone other than yourself, or otherwise mislead us or third parties as to the origin of any Submissions. You are solely responsible for any Submissions you make and their accuracy. We take no responsibility and assume no liability for any Submissions made by you or any third party.

SECTION 11 - PROHIBITED USES

In addition to other prohibitions as set forth in the Terms of Service, you are prohibited from using the site or its content:

(a) for any unlawful purpose;
(b) to solicit others to perform or participate in any unlawful acts;
(c) to violate any international, federal, provincial, or state regulations, rules, laws, or local ordinances;
(d) to infringe upon or violate our intellectual property rights or the intellectual property rights of others;
(e) to harass, abuse, insult, harm, defame, slander, disparage, intimidate, or discriminate based on gender, sexual orientation, religion, ethnicity, race, age, national origin, or disability;
(f) to submit false or misleading information;
(g) to upload or transmit viruses or any other type of malicious code that will or may be used in any way that will affect the functionality or operation of the Service or of any related website, other websites, or the Internet;
(h) to collect or track the personal information of others;
(i) to spam, phish, pharm, pretext, spider, crawl, or scrape;
(j) for any obscene or immoral purpose;
(k) to interfere with or circumvent the security features of the Service or any related website, other websites, or the Internet;
(l) to reverse engineer, decompile, disassemble, or otherwise attempt to derive the source code, algorithms, or underlying data structures of our assessment, scoring methodology, or any other aspect of the Service;
(m) to use assessment results or report content to create a competing product or service;
(n) to share, redistribute, or publicly display premium report content without our express written permission;
(o) to use automated tools, bots, or scripts to access the Service, take assessments, or extract data without our express written permission.

We reserve the right to terminate your use of the Service or any related website for violating any of the prohibited uses.

SECTION 12 - INTELLECTUAL PROPERTY

All content, features, and functionality of our Service, including but not limited to the assessment questions, scoring algorithms, assessment methodologies, report templates, report content (both human-authored and AI-generated), website design, graphics, logos, text, software, and all associated intellectual property rights, are owned by 9Personas LLC or its licensors and are protected by United States and international copyright, trademark, patent, trade secret, and other intellectual property laws.

You retain ownership of your personal data and assessment responses. By using our Service, you grant us a limited, non-exclusive, non-transferable license to use your assessment response data for the purposes of providing the Service to you, generating your assessment results and reports, improving our assessment methodology and algorithms, and generating anonymized, aggregated statistical data.

You may not reproduce, distribute, modify, create derivative works of, publicly display, publicly perform, republish, download, store, or transmit any content from our Service except for your own personal assessment results and reports for your personal, non-commercial use. Enterprise account managers may use assessment results within their organization for legitimate internal business purposes as described in the enterprise service agreement.

The ‘NinePersonas,’ ‘9Personas,’ and related logos, product names, and service names are trademarks of 9Personas LLC. You may not use these marks without our prior written permission.

SECTION 13 - THIRD-PARTY SERVICES AND LINKS

We use third-party services to operate and improve our platform, including Stripe for payment processing, Google Analytics for website analytics, Microsoft Clarity for behavioral analytics and session replay, OpenAI for AI content enhancement, Postmark for transactional email delivery, Google reCAPTCHA for spam prevention, and Amazon Web Services for hosting.

You acknowledge and agree that we provide access to such third-party services ‘as is’ and ‘as available’ without any warranties, representations, or conditions of any kind and without any endorsement. We shall have no liability whatsoever arising from or relating to your interactions with third-party services.

Third-party links on this site may direct you to third-party websites that are not affiliated with us. We are not responsible for examining or evaluating the content or accuracy of third-party websites and we do not warrant and will not have any liability or responsibility for any third-party materials or websites, or for any other materials, products, or services of third parties.

We are not liable for any harm or damages related to the purchase or use of goods, services, resources, content, or any other transactions made in connection with any third-party websites. Please review carefully the third party’s policies and practices and make sure you understand them before you engage in any transaction.

SECTION 14 - PERSONAL INFORMATION

Your submission of personal information through the website is governed by our Privacy Policy. By using our Service, you consent to the collection and use of your information as described in our Privacy Policy, which is incorporated into these Terms of Service by reference.

SECTION 15 - ERRORS, INACCURACIES, AND OMISSIONS

Occasionally there may be information on our site or in the Service that contains typographical errors, inaccuracies, or omissions that may relate to product descriptions, pricing, promotions, or offers. We reserve the right to correct any errors, inaccuracies, or omissions, and to change or update information or cancel orders if any information in the Service is inaccurate at any time without prior notice (including after you have submitted your order).

We undertake no obligation to update, amend, or clarify information in the Service, including without limitation pricing information, except as required by law. No specified update or refresh date applied in the Service should be taken to indicate that all information in the Service has been modified or updated.

SECTION 16 - DISCLAIMER OF WARRANTIES

We do not guarantee, represent, or warrant that your use of our Service will be uninterrupted, timely, secure, or error-free.

We do not warrant that the results obtained from the use of the Service, including personality assessment results and AI-generated content, will be accurate, reliable, complete, or suitable for any particular purpose.

You agree that from time to time we may remove the Service for indefinite periods of time or cancel the Service at any time, without notice to you.

You expressly agree that your use of, or inability to use, the Service is at your sole risk. The Service and all products and services delivered to you through the Service are (except as expressly stated by us) provided ‘as is’ and ‘as available’ for your use, without any representation, warranties, or conditions of any kind, either express or implied, including all implied warranties or conditions of merchantability, merchantable quality, fitness for a particular purpose, durability, title, and non-infringement.

Without limiting the foregoing, we specifically disclaim any warranty that (a) personality assessment results accurately or completely describe your personality, (b) AI-generated content is free from errors or inaccuracies, (c) assessment results are suitable for use in employment decisions, clinical settings, or any purpose other than personal self-development, or (d) the Service will be compatible with all devices or browsers.

SECTION 17 - LIMITATION OF LIABILITY

In no case shall 9Personas LLC, our directors, officers, employees, affiliates, agents, contractors, interns, suppliers, service providers, or licensors be liable for any injury, loss, claim, or any direct, indirect, incidental, punitive, special, or consequential damages of any kind, including, without limitation, lost profits, lost revenue, lost savings, loss of data, replacement costs, or any similar damages, whether based in contract, tort (including negligence), strict liability, or otherwise, arising from your use of any of the Service or any products procured using the Service, or for any other claim related in any way to your use of the Service or any product, including but not limited to any errors or omissions in any content (including AI-generated content), or any loss or damage of any kind incurred as a result of the use of the Service or any content posted, transmitted, or otherwise made available via the Service, even if advised of their possibility.

To the maximum extent permitted by applicable law, our total aggregate liability to you for all claims arising out of or related to these Terms or the Service shall not exceed the greater of (a) one hundred United States Dollars (USD $100.00) or (b) the total amount you have paid to us in the twelve (12) months immediately preceding the event giving rise to the claim.

Because some states or jurisdictions do not allow the exclusion or the limitation of liability for consequential or incidental damages, in such states or jurisdictions, our liability shall be limited to the maximum extent permitted by law.

SECTION 18 - INDEMNIFICATION

You agree to indemnify, defend, and hold harmless 9Personas LLC and our parent, subsidiaries, affiliates, partners, officers, directors, agents, contractors, licensors, service providers, subcontractors, suppliers, interns, and employees, harmless from any claim or demand, including reasonable attorneys’ fees, made by any third party due to or arising out of:

(a) your breach of these Terms of Service or the documents they incorporate by reference;
(b) your violation of any law or the rights of a third party;
(c) your use of the Service, including any actions taken based on assessment results or AI-generated content;
(d) any Submissions you make through the Service;
(e) your misuse of assessment results, including but not limited to using results for unauthorized employment decisions or redistribution.

SECTION 19 - DISPUTE RESOLUTION

A. Informal Resolution

Before filing any formal legal action, you agree to first attempt to resolve any dispute, claim, or controversy arising out of or relating to these Terms or the Service (‘Dispute’) by contacting us through our website’s Contact form or by emailing contact@ninepersonas.com. We will attempt to resolve the Dispute informally within 30 days. If the Dispute is not resolved within 30 days, either party may proceed as set forth below.

B. Binding Arbitration

Any Dispute that is not resolved informally shall be resolved exclusively through binding arbitration administered by the American Arbitration Association (AAA) under its Consumer Arbitration Rules, or such other AAA rules as AAA determines are applicable to the Dispute. The arbitration shall take place in the State of Florida, United States, and shall be conducted by a single arbitrator. The arbitrator’s decision shall be final and binding and may be entered as a judgment in any court of competent jurisdiction.

C. Class Action Waiver

YOU AGREE THAT ANY DISPUTE RESOLUTION PROCEEDINGS WILL BE CONDUCTED ONLY ON AN INDIVIDUAL BASIS AND NOT IN A CLASS, CONSOLIDATED, OR REPRESENTATIVE ACTION. You expressly waive any right to participate in a class action lawsuit or class-wide arbitration against 9Personas LLC. If this class action waiver is found to be unenforceable, then the entirety of this arbitration provision shall be null and void.

D. Exceptions

Notwithstanding the foregoing, either party may seek injunctive or other equitable relief in any court of competent jurisdiction to prevent the actual or threatened infringement, misappropriation, or violation of intellectual property rights. Additionally, claims within the jurisdiction of small claims court may be brought in small claims court in the State of Florida.

E. Opt-Out

You may opt out of this arbitration provision by sending written notice to us within 30 days of first accepting these Terms. You may send your opt-out notice through our website’s Contact form or by emailing contact@ninepersonas.com. Your notice must include your full name, the email address associated with your account, and a clear statement that you wish to opt out of arbitration. If you opt out, you and 9Personas LLC may pursue claims against each other in court, subject to the Governing Law and Venue provisions below.

SECTION 20 - GOVERNING LAW AND VENUE

These Terms of Service and any separate agreements whereby we provide you Services shall be governed by and construed in accordance with the laws of the State of Florida, United States, without regard to its conflict of law provisions.

Any legal action or proceeding not subject to arbitration under Section 19 shall be brought exclusively in the state or federal courts located in the State of Florida. You consent to the personal jurisdiction of such courts and waive any objection to venue in such courts.

SECTION 21 - TERMINATION

The obligations and liabilities of the parties incurred prior to the termination date shall survive the termination of this agreement for all purposes.

These Terms of Service are effective unless and until terminated by either you or us. You may terminate these Terms of Service at any time by notifying us that you no longer wish to use our Services, or when you cease using our site.

If in our sole judgment you fail, or we suspect that you have failed, to comply with any term or provision of these Terms of Service, we also may terminate this agreement at any time without notice and you will remain liable for all amounts due up to and including the date of termination; and/or accordingly may deny you access to our Services (or any part thereof).

Upon termination of your account:

- Your right to access the Service and any purchased reports will cease.
- We may retain your personal data as described in our Privacy Policy, including as required by law.
- You may request deletion of your personal data in accordance with our Privacy Policy.
- Any outstanding payment obligations survive termination.
- Sections that by their nature should survive termination will remain in effect, including but not limited to Sections 4 (Personality Assessment Disclaimer), 5 (AI-Generated Content Disclaimer), 12 (Intellectual Property), 16 (Disclaimer of Warranties), 17 (Limitation of Liability), 18 (Indemnification), 19 (Dispute Resolution), and 20 (Governing Law and Venue).

SECTION 22 - FORCE MAJEURE

We shall not be liable for any failure or delay in performing our obligations under these Terms where such failure or delay results from circumstances beyond our reasonable control, including but not limited to acts of God, natural disasters, war, terrorism, riots, embargoes, acts of civil or military authorities, fire, floods, epidemics or pandemics, strikes, power outages, telecommunications or internet failures, cyberattacks, or failures of third-party service providers. During any such event, our obligations under these Terms shall be suspended for the duration of the event.

SECTION 23 - ELECTRONIC COMMUNICATIONS

By creating an account on our website, you consent to receive electronic communications from us. These communications may include:

- Transactional emails: account verification, password resets, purchase receipts, assessment results, and assessment invitations and reminders.
- Service-related emails: updates about our Service, changes to these Terms or our Privacy Policy, and security alerts.
- Marketing emails: promotional content about our products and services. You may opt out of marketing emails at any time using the unsubscribe link in the email or by contacting us.
- Behavioral emails: automated communications triggered by your activity on our platform, such as abandoned checkout reminders.

You agree that all agreements, notices, disclosures, and other communications that we provide to you electronically satisfy any legal requirement that such communications be in writing.

SECTION 24 - GENERAL CONDITIONS

We reserve the right to refuse service to anyone for any reason at any time.

You understand that your content (not including credit card information) may be transferred unencrypted and involve (a) transmissions over various networks; and (b) changes to conform and adapt to technical requirements of connecting networks or devices. Credit card information is always encrypted during transfer over networks.

You agree not to reproduce, duplicate, copy, sell, resell, or exploit any portion of the Service, use of the Service, or access to the Service or any contact on the website through which the Service is provided, without express written permission by us.

The headings used in this agreement are included for convenience only and will not limit or otherwise affect these Terms.

SECTION 25 - SEVERABILITY

In the event that any provision of these Terms of Service is determined to be unlawful, void, or unenforceable, such provision shall nonetheless be enforceable to the fullest extent permitted by applicable law, and the unenforceable portion shall be deemed to be severed from these Terms of Service. Such determination shall not affect the validity and enforceability of any other remaining provisions.

SECTION 26 - ENTIRE AGREEMENT

The failure of us to exercise or enforce any right or provision of these Terms of Service shall not constitute a waiver of such right or provision.

These Terms of Service and any policies or operating rules posted by us on this site or in respect to the Service constitute the entire agreement and understanding between you and us and govern your use of the Service, superseding any prior or contemporaneous agreements, communications, and proposals, whether oral or written, between you and us (including but not limited to any prior versions of the Terms of Service).

Any ambiguities in the interpretation of these Terms of Service shall not be construed against the drafting party.

SECTION 27 - CHANGES TO TERMS OF SERVICE

You can review the most current version of the Terms of Service at any time at this page.

We reserve the right, at our sole discretion, to update, change, or replace any part of these Terms of Service by posting updates and changes to our website. It is your responsibility to check our website periodically for changes. Your continued use of or access to our website or the Service following the posting of any changes to these Terms of Service constitutes acceptance of those changes.

For material changes, we will provide notice by updating the ‘last modified’ date at the bottom of this page and, where practicable, by sending a notice to the email address associated with your account at least 15 days before the changes take effect.

SECTION 28 - CONTACT INFORMATION

Questions about these Terms of Service should be sent to us:

- Via our website’s Contact form.
- By emailing us at contact@ninepersonas.com.

This document has been last modified on March 19th, 2026